Debt Collector's and their dumb phone calls.

Creditwrench
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Joined: October 16 2004
Location: United States
Online Status: Online
Posts: 596

Posted: April 03 2005 at 6:30pm | IP Logged

Zig04 wrote: To those who didn't listen to it, Creditwrench posted a link to a call he received from a collector who was named "John", but obviously not anywhere within the states.

I'm not so sure about that one way or the other Zig because I call tech support for my cell phone companies and what do I get but some yuckhead that can't speak english any better than that one could and I often ask where they are from and they claim to be from New Jersey or maybe New York or always from some place on the East coast. I call for DSL or Cable support and get some yuckhead that can't speak english any better than that one could either. It is a pattern that is getting very prevalent among many companies, not just the collection industry.

Quote: SO FUNNY!!! That recording that creditwrench posted should be distributed to every client that has ever considered outshoring collection work... OM!!!

That is exactly the way I feel about it too. That call is in .mp3 format so it can be recorded to a CD or played lots of ways and so it can be carried on sales calls if you want to do that. Let them hear what their foreigners sound like on the phone and maybe they will get the idea and hire Americans instead of Foreigners.

Quote: It took 3 minutes to get to the purpose of the call! The collector was completely incapable of handling the smallest of objections. Creditwrench was as cuddly as a teddy bear compared to a real pain of a collection call. How can they possibly expect to navigate this industry so soon? They need years of prep work before they are ready for the recovery side of things.

Be all of that as it may, an American collector could not do any better. The only real difference is that it just would have taken a bit longer before the American collector would have decided to hang it up and move on to another call.

Here is another recording of a call that I made to an American collector who was really just as stupid as the foreigner. I called this dumbo in San Francisco who was bugging one of my students who lives in New York City at his POE and the student called me and wanted to know how to get rid of this collection agency who was bugging him so bad.

I told him to give me his social and the name of the company he owed the money to and the account number and I would call the debt collector and get him off my students back. I called up and eventually got this character on the line and gave him my students name and told him I wanted to know why he was bugging me at work. Mr. Del Greco informed me that first of all he had to be sure that he was actually talking to Jessie H. (my student) and then he read off "my" social and asked me if that was "my" social and I said that it was then he read off the account number and asked me if that was correct and I said that it was and then the conversation below took place. I edited out the part where he read off the social and the account number to protect Jessie's private information. If he were so darn smart he would have made me tell him what "my" social was instead of him giving it to me.

Then I had Jessie call him up the next morning and ask the dumbo what he was doing putting his private information to complete strangers. Del Greco claimed he never did that so Jessie gave him the url to the audio file, had him play it and then asked him if he still thought he didn't do it. Needless to say, Jessie has never heard from that clown again.

I don't get much chance to tape dumb debt collectors any more because they know what the outcome of such phone calls will be. They never get a word in edgewise and their calls will be put on the internet for all the world to hear how stupid they really are.

Play the tape and listen to how he didn't mind admitting that he was taping me but he hung up the instant he found out he was being taped.